jlhq Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "jlhq," "we," "us," or "the Platform" refers to the jlhq online gaming platform accessible at jlhq.asia and all associated mobile applications and services.
• "Player," "you," or "your" refers to any individual who registers for, accesses, or uses a jlhq account.
• "Account" means the registered player account created on the jlhq platform.
• "Balance" means the total of real-money funds held in your jlhq account at any given time, excluding bonus credits.
• "Bonus Credits" means promotional funds, free spins, or other non-cash incentives credited to your account subject to wagering requirements.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government body that regulates online gaming in the Philippines.
• "KYC" means Know Your Customer — the identity verification process required under Philippine anti-money laundering regulations.
• "Services" means all games, features, payment tools, promotions, and support functions available through the jlhq platform.

By registering a jlhq account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with jlhq's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must not register an account or use the jlhq platform. Continued use of the platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

To register and maintain a jlhq account, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under Philippine gaming regulations for casino-style online gambling.
• You must be physically located within a jurisdiction where online gaming is lawful at the time of play.
• You must be a natural person — corporate entities, trusts, and other legal structures may not register as players.
• You must not be a current employee, contractor, director, or officer of jlhq, nor an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by jlhq or by PAGCOR or any other regulatory authority.
• You must have the legal capacity to enter into a binding contract under Philippine law.

Each player is permitted to hold one (1) account only. The registration of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts.

When registering, you agree to provide accurate, current, and complete information, including your legal full name, date of birth, residential address, and valid contact details. You further agree to update this information promptly if it changes.

jlhq conducts KYC verification in compliance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended). You may be required to submit government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed. Accepted identification documents include:

• Philippine passport
• SSS, GSIS, or PhilHealth ID
• Driver's license issued by the Land Transportation Office (LTO)
• Unified Multi-Purpose ID (UMID)
• Voter's ID issued by COMELEC
• Philippine National ID (PhilSys)

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or one-time PIN with any third party. jlhq will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.

jlhq supports the following payment methods for deposits and withdrawals by Philippine-based players:

• E-wallets: GCash, PayMaya (Maya)
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Philippine-issued debit cards linked to eligible bank accounts)

All transactions are denominated in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱50. Minimum withdrawal amounts and processing times vary by payment method and are displayed at the time of transaction.

Withdrawals are subject to successful KYC verification. jlhq reserves the right to request additional documentation before processing any withdrawal. Withdrawal requests are typically processed within one (1) to three (3) business days, subject to verification requirements and the policies of the receiving financial institution.

Funds deposited into your jlhq account may only be withdrawn to a payment method registered in your own name. Third-party withdrawals are strictly prohibited. jlhq will not process withdrawals to payment accounts that do not match the verified identity of the account holder.

jlhq offers various bonuses and promotional incentives to eligible players. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms and Conditions. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion only.

General bonus rules applicable to all jlhq promotions include:

• Bonuses are available to players who have completed KYC verification, unless otherwise stated.
• Each promotion may be claimed once per player, per household, per device, and per IP address, unless explicitly stated otherwise.
• Bonus Credits must meet the applicable wagering requirement before any portion of the bonus or associated winnings may be withdrawn. Wagering requirements are stated in the terms of each individual promotion.
• jlhq reserves the right to determine which games contribute to wagering requirements and at what percentage. Live casino games and certain table games may contribute at a reduced rate or not at all.
• Bonus Credits that remain unused or that fail to meet wagering requirements within the stated validity period will be automatically forfeited without notice.
• jlhq reserves the right to withdraw, modify, or cancel any promotion at any time, with or without prior notice, subject to applicable regulatory requirements.

All games available on the jlhq platform — including live casino tables, slot titles, bingo rooms, and specialty games such as Boat of Fortune and Super Bingo — are governed by individual game rules displayed within each game interface. Players are responsible for familiarizing themselves with the rules of any game before placing a wager.

jlhq's random number generator (RNG) games are certified by independent testing laboratories to ensure statistical fairness and compliance with PAGCOR standards. Live casino games are operated by professional dealers in licensed studio environments and are subject to continuous monitoring.

In the event of a technical malfunction, disconnection, or system error during gameplay, jlhq's records shall be the definitive source of truth for determining the outcome of any wager. jlhq will not be liable for losses resulting from technical failures beyond its reasonable control, including internet connectivity issues on the player's side.

Wagers placed and confirmed by the system are final. jlhq does not accept requests to cancel or reverse confirmed wagers except in cases of demonstrable system error, as determined solely by jlhq in its reasonable discretion.

The following conduct is strictly prohibited on the jlhq platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one account, or assisting another person in circumventing the one-account rule.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform for any money laundering, terrorist financing, or other illegal financial activity.
• Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform in place of genuine human play.
• Colluding with other players to manipulate game outcomes, particularly in live poker or bingo formats.
• Engaging in chargebacks or payment disputes in bad faith after receiving gaming services.
• Accessing the platform from a jurisdiction where online gaming is prohibited by local law.
• Allowing a third party to operate your account, or operating a third party's account on their behalf.
• Harassing, threatening, or abusing jlhq staff or other players through any communication channel.

jlhq reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Receipt of a self-exclusion request from the account holder.
• Instruction from PAGCOR or any other competent regulatory or law enforcement authority.
• Extended account inactivity, as defined in jlhq's dormant account policy.

Where an account is suspended due to suspected fraud or regulatory investigation, jlhq may withhold the account balance pending the outcome of the investigation. Where an account is closed for reasons other than fraud or breach of these Terms, any verified real-money balance will be returned to the player via their registered payment method within a reasonable timeframe.

Players who wish to voluntarily close their account may do so by contacting jlhq support. Voluntary closure requests will be processed within five (5) business days. Any remaining balance will be returned subject to completion of KYC verification.

jlhq is committed to promoting responsible gaming and minimizing the risk of gambling-related harm among its players. The platform provides the following responsible gaming tools, available to all registered players at no cost:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account.
• Session time limits: Receive alerts and automatic logouts after a defined period of play.
• Loss limits: Cap the amount you are willing to lose within a defined period.
• Reality checks: Periodic on-screen reminders of time spent and net gaming activity.
• Self-exclusion: Temporarily or permanently exclude yourself from the jlhq platform.
• Account cooling-off: Take a short break from gaming without permanently closing your account.

jlhq strictly enforces the 21+ age requirement and will not knowingly permit minors to access the platform. If you believe a minor has accessed jlhq using your account, contact support immediately.

All content on the jlhq platform — including but not limited to software, game assets, graphics, logos, trademarks, text, and user interface elements — is the exclusive property of jlhq or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jlhq platform solely for personal, non-commercial gaming purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any platform content without prior written consent.
• Reverse-engineer, decompile, or disassemble any software component of the platform.
• Use jlhq's trademarks, logos, or brand assets in any manner without express written authorization.
• Create derivative works based on any jlhq content or game assets.

Any unauthorized use of jlhq's intellectual property may result in account termination and legal action.

To the fullest extent permitted by applicable Philippine law, jlhq's total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the total amount of real-money deposits made by you in the thirty (30) days immediately preceding the event giving rise to the claim.

jlhq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of gaming opportunity, arising from:

• Interruption or unavailability of the platform due to maintenance, technical failure, or force majeure events.
• Unauthorized access to your account resulting from your failure to maintain credential security.
• Decisions made by you in reliance on information displayed on the platform.
• Any delay in processing deposits or withdrawals caused by third-party payment providers.

Nothing in these Terms limits jlhq's liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, your account, or your use of the jlhq platform shall first be submitted to jlhq's internal dispute resolution process by contacting our support team. jlhq will endeavor to resolve all disputes within fifteen (15) business days of receipt of a formal complaint.

If a dispute cannot be resolved through jlhq's internal process, it may be escalated to PAGCOR's dispute resolution mechanism in accordance with PAGCOR's applicable regulations and procedures. The parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for any dispute that cannot be resolved through the foregoing processes.

jlhq reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, jlhq will provide reasonable notice to registered players via email or an in-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jlhq platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure in accordance with Section 9.

It is your responsibility to review these Terms periodically. jlhq recommends checking this page whenever you receive a notification of changes.

If you have questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your jlhq account, please contact our support team through the following channel:

For responsible gaming support, self-exclusion requests, or account restriction tools, please visit our Responsible Gaming page. For general information about jlhq, visit our About Us page.