jlhq Privacy Policy

jlhq ("we," "us," or "the Platform") is committed to protecting the privacy and personal data of every player who registers and plays on the jlhq platform at jlhq.asia. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of jlhq's services.

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data processed by jlhq in connection with the operation of the platform, including data collected through the website, mobile applications, customer support channels, and payment processing systems.

By registering a jlhq account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please do not register or use the jlhq platform.

jlhq collects the following categories of personal data from players, depending on the nature of your interaction with the platform:

Identity and Contact Data:

• Full legal name as it appears on your government-issued identification
• Date of birth and age verification information
• Residential address (barangay, city/municipality, province)
• Email address and mobile phone number
• Government-issued ID type and number (e.g., PhilSys ID, passport, UMID, driver's license)

Financial Data:

• GCash or PayMaya account number (mobile number associated with the e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Debit card details where applicable (card number is tokenized and not stored in full)
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used

Gaming Activity Data:

• Game session records, including games played, wagers placed, outcomes, and session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

Technical and Device Data:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

Communications Data:

• Records of communications with jlhq customer support, including chat transcripts and email correspondence
• Feedback, complaints, and dispute records

jlhq collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; transaction data from payment processors (GCash, PayMaya, partner banks); fraud detection signals from security service providers.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion registers.

jlhq processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jlhq player account.
• Identity verification (KYC): Verifying your identity and age in compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA).
• Payment processing: Processing deposits, withdrawals, and refunds through your chosen payment method.
• Game delivery: Providing access to jlhq's game library and recording game outcomes for dispute resolution purposes.
• Regulatory compliance: Meeting obligations under Philippine gaming law, anti-money laundering regulations, and data privacy law.
• Fraud prevention and security: Detecting and preventing unauthorized access, fraudulent transactions, and abuse of the platform.
• Responsible gaming: Monitoring gaming activity to identify problem gambling indicators and applying responsible gaming tools where appropriate.
• Customer support: Responding to your inquiries, complaints, and dispute submissions.
• Marketing communications: Sending promotional offers and platform updates, where you have provided consent.
• Platform improvement: Analyzing aggregated usage data to improve the jlhq platform, game selection, and user experience.

jlhq processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and jlhq — including account creation, game delivery, and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and NPC issuances.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jlhq does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party services that assist in verifying your identity and age in compliance with PAGCOR and AMLA requirements.
• Payment processors: GCash, PayMaya, and partner banks that facilitate your deposit and withdrawal transactions. These providers process your financial data under their own privacy policies and applicable Philippine financial regulations.
• Game content providers: Licensed game studios and live casino operators whose titles are available on the jlhq platform. Game session data may be shared to the extent necessary for game delivery and dispute resolution.
• Fraud prevention and security services: Providers that assist jlhq in detecting and preventing fraudulent activity, unauthorized access, and money laundering.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where disclosure is required by law or regulatory order.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by jlhq are required to process personal data only for the specified purpose, maintain appropriate security measures, and comply with the Data Privacy Act of 2012.

jlhq uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Collect aggregated, anonymized data about how players navigate the platform, helping us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the jlhq platform. Used only with your consent.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the jlhq platform. Consent for non-essential cookies may be withdrawn at any time through your account settings.

jlhq retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• KYC and identity records: Retained for a minimum of five (5) years from the date of account closure, in compliance with AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by PAGCOR and AMLA regulations.
• Game session records: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer support records: Retained for two (2) years from the date of resolution of the relevant inquiry or complaint.
• Marketing consent records: Retained for the duration of your account and for one (1) year following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jlhq's data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.

jlhq implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and jlhq's servers.
• AES-256 encryption for sensitive data at rest, including payment information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, limited to what is necessary for their role.
• Multi-factor authentication for all internal systems that process personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of the platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlhq will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlhq:

• Right to be informed: The right to know what personal data jlhq collects about you and how it is processed — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jlhq holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jlhq's legal retention obligations under AMLA and PAGCOR regulations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jlhq's Data Protection Officer using the contact details in Section 13. We will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request.

The jlhq platform is strictly intended for individuals aged 21 years and above, as required under Philippine gaming regulations. jlhq does not knowingly collect personal data from persons under the age of 21.

If jlhq becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted in accordance with applicable law, and the matter will be reported to PAGCOR as required.

If you are a parent or guardian and believe that a minor has registered a jlhq account using your details or their own, please contact our support team immediately so that we can take appropriate action.

jlhq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we process your personal data or your rights as a data subject — jlhq will provide advance notice via email or an in-platform notification before the changes take effect. For non-material changes, the updated Policy will be posted on this page and will take effect immediately upon posting.

Your continued use of the jlhq platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how jlhq protects your data.

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlhq, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC's complaint process is available through official Philippine government channels.